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Monzo saw a 57% decrease in customer queries after rewording one description on website
Retail Banker International· 7 days agoIt has been a big year for Monzo, with the challenger bank now recording profitability for the first...
How your bank can protect you from gambling harm in the summer of sport
Retail Banker International· 7 days agoBanks look to open “opportunities for customers to tell us something we need to know.” That is...
How to best support vulnerable banking customers?
Retail Banker International· 7 days agoOfficer & Associate Director, CACI Digital Experience, with the panel made up of: Harry Ashbridge, Head of Writing & Customer Experience, Monzo, Jenny...